Interesting article in Fast Company Magazine, basically an interview with John Wang, HTC chief marketing officer — AKA Chief Innovation Wizard.
The HTC brand was already there among its users. A few years ago we started to put the HTC logo on the phones. We basically formalized the brand recognition on the physical product.
Let me share with you how we think about brand. There is a very important difference between brand value and brand recognition. Brand value means something to the end user. Brand recognition, all it means is a bunch of advertising to make people recognize the brand name. At HTC we care about brand value, not brand recognition. Building brand value is like earning respect; you have to earn respect, you cannot buy respect.
The brand value vs. brand recognition point is generally true. But in certain markets (either geo or in terms of products) you might not have the time, the patience and the resources to wait for the recognition to come from the market in an “organic” way. Without a push on the recongnition pedal, you might not have the chance to put the brand value in customers hands. Definitely what a brand is looking for mainly is value. Value for the customer, for the brand itself or for the company that owns it. But I don’t think you should leave aside, by all means, the recognition effort.