Defining an Authentic Brand

In response on Pepita‘s comment here is an interesting reading:

Authentic brands are not about marketing. They are not products. They live inside the company. And they are held and enacted of the people, by the people and for the people!

Just like the Declaration of Independence created the foundation of a nation, so does your brand act as the foundation of your company. Its principles are the framework for thought and action by everyone in the company. Without it there is no consistency, no alignment between what you say and what you do, no synchronicity between who you are inside and the way you present yourself outside.

You may ask—“well isn’t that the same as culture?” The answer is yes and no. Authentic brands are in many ways the identity of the company culture. They help that culture become visible. They also embody the values and purpose of the company, giving all these things a face and a voice that can be seen and heard by everyone the company touches. But especially your employees. As the people who most keenly impact the day-to-day beliefs and actions of the company it is constantly amazing how little they are considered when brand is discussed.

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2007 – Interesting Year Start in Brands and Branding

2007 definitely started with a lot of agitation in some of the big brands courtyard.

I’d start with the Apple Computers who dropped computer from its name. The move is rather normal considering that iPod or iTunes are two of the main products of Apple Inc. and was announced in the same time with the buzzy launching of iPhone. Now, getting to this, cannot help myself not to admire the Apple capacity to create a buzz in the media, no matter that we’re talking about the internet of the classic mass media. The phone they launched is, I admit, a work of art and has a lot of great features but I wouldn’t hurry to name it neither a Blackberry killer, a computer or a smart phone. It’s more like a beautifully designed, big brand sustained swiss knife of mobiles.

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Sucessfull Online Branding

Web presence is nowadays essential part of the branding process. That’s because the Web is equally a:

  • Communication medium that conveys image. To take advantage of the inherent strengths of the Web — potentially endless depth and two-way communication — sites must provide content and function that support Brand Image. For example, to back up Apple’s claim to “lead the industry in innovation,” its site must describe the innovative aspects of Apple products and provide standout function like a best-in-class configurator. To reinforce multichannel marketing campaigns, sites also need elements like language, imagery, typography, and layout to be consistent with both the intent of the positioning and the style of ads in other media.
  • Delivery channel that enables action. Sites don’t just appear before customers the way television ads do. If a customer sees a home page, it’s because she typed a URL or clicked a link — and that means she arrived with goals like finding specific information, making a purchase or getting service. To avoid frustrating and annoying her — a bad way to build brand — sites must supply the content and function she needs to achieve her goals. For example, customers looking for a low-cost American Express card need content that includes annual fees and APR plus function that lets them apply online. Sites also need navigation that makes it easy to find the content, and they need presentation that makes it easy to consume the content.

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